Delete your CallTime account

You can delete your CallTime account at any time. Deleting removes your data; the only things we keep are listed below.

In the app

1. Open CallTime.
2. Go to the Profile tab.
3. Tap the settings icon in the top-right corner.
4. Scroll to the bottom and tap Delete Account.
5. Confirm.

Your account and data are removed right away.

Without the app

1. Email support@calltime.pro from the email address on your account, with the subject line "Delete my account".
2. We verify it is you.
3. We delete the account within 7 days.
4. We confirm by email.

What is deleted

• Your profile and profile photo
• Your call cards and their files
• Your saved shift history
• Your device tokens and notification records
• Your sign-in sessions and password-reset codes

What we keep

• A trial fingerprint. If your account ever had a free trial, we keep a scrambled, irreversible fingerprint of your email address (and your Apple or Google sign-in ID, if you used one). It cannot be turned back into your email. It is used for one purpose only: stopping the same person from getting another free trial. We keep it for 24 months after your last sign-up or deletion, then it is purged automatically.
• Anonymous usage events. Tied to an internal account number that no longer links to any person.
• Admin audit entries. Records of actions our staff took on your account.
• Backups and diagnostics, briefly. For up to 60 days, we may keep backups and internal diagnostic records. These are deleted or de-identified within 60 days, unless the law requires longer.

Full details are in our Privacy Policy, section 8, and our Terms of Service.